W A Y P O I N T L O G I S T I C S

Privacy Policy

  • Home
  • Privacy Policy
Effective Date:

05 December 2024

Privacy Policy

1. Introduction

WayPoint Logistics ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and share your personal data when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

Contact information: name, company, phone number, email address Delivery details: shipment addresses, contents (where required), recipient info Account data: login credentials, preferences Technical data: IP address, browser type, device information Cookies and usage data: pages visited, time on site, actions taken

For business clients, we may also collect invoicing, VAT, and company registration data.

3. How We Use Your Data

We use personal data for the following purposes:

To process deliveries and manage shipments To communicate with you about services, updates, or support To manage billing, contracts, and legal compliance To improve our services and customer experience For internal analytics and logistics optimisation For security and fraud prevention

4. Legal Basis for Processing

Under UK GDPR and other applicable laws, we process data based on:

Contract performance (e.g. processing your shipment)

Legitimate interests (e.g. improving our logistics systems)

Legal obligations (e.g. customs compliance)

Consent (e.g. email marketing, where applicable)

How We Share Your Information

We do not sell your personal data. We may share it with:

Delivery partners and subcontractors strictly for service provision IT and infrastructure providers (e.g. secure hosting, CRM systems) Legal and regulatory bodies, where required by law Payment providers, where necessary for invoicing or transaction support

All partners are contractually obliged to protect your data.

6. International Transfers

As we operate in the UK, EU and UAE, your data may be processed in jurisdictions outside your home country. We take steps to ensure all data transfers comply with relevant data protection laws, including using standard contractual clauses where required.

7. Data Retention

We retain personal data only as long as necessary for the purpose collected. This may vary:

Client account data: retained up to 6 years for legal compliance Shipment data: retained for 2 years unless required longer Marketing data: deleted upon request or after inactivity

8. Your Rights

You have the right to:

Access your data Correct or update your information Request deletion ("right to be forgotten") Object to processing in certain cases Withdraw consent where applicable File a complaint with a data protection authority

9. Cookies Policy

Our website uses cookies to enhance user experience and collect analytics. You may disable cookies in your browser settings, but this may affect functionality. We use:

Strictly necessary cookies (for login, form submissions) Performance cookies (e.g. Google Analytics) Functional cookies (e.g. remember preferences)

10. Data Security

We use encryption, secure servers, and access controls to protect your personal data. However, no system is 100% secure — use caution when transmitting sensitive data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” clearly shown.